Healthcare

Healthcare is constantly reinventing itself. Besides being all about the people, the digital age and legislation are now the key forces driving the current landscape. The sector’s mission is to provide a consistent, safe service and, at the same time, ensure an economically profitable business. The biggest management challenge at this level is transitioning from focusing on resources to creating value along the patient flow.

At Kaizen Institute, we work side-by-side with our customers at all organizational levels to help them make healthcare better and safer for the public.

Client results

Learn how to implement it in your organization

Improvement of the Emergency Service in a Hospital Center

Inpatient Circuit Optimization in Healthcare 

How we can help

Map Customer Journey

Provide an integrated and seamless experience by mapping and redesigning the Customer Journey to improve patient satisfaction

Create flow in Operations

Create flow in Operations, reducing process variability and boosting resource productivity to increase the rate of added value for the patient.

Optimize Administrative Services

Review the support structure by optimizing the Administrative Services to make relevant information available at the right time.

Ensure Quality

Ensure quality in delivery through structured problem-solving techniques and auto-quality to provide a compliant service at the lowest cost.

Provide an integrated and seamless experience by mapping and redesigning the Customer Journey to improve patient satisfaction

Create flow in Operations, reducing process variability and boosting resource productivity to increase the rate of added value for the patient.

Review the support structure by optimizing the Administrative Services to make relevant information available at the right time.

Ensure quality delivery through structured problem-solving techniques and auto-quality to provide a compliant service at the lowest cost.

Our Approach

Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand. The contribution of the teams is critical to the success of any KAIZEN™ journey. We organize our customers’ teams to break functional silos and develop continuous improvement skills.

Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.

Ready to start?

Find out what are the key opportunities in your processes by conducting a diagnosis workshop.

Change Management

Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand.

Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.

Want to get more insights?

We create customized solutions for every business area

Kaizen Institute works directly with the client teams, ​with a “Hands On” and “Teaching by Doing” approach​