Global Business Services
Strengthen your business services by refining processes, boosting quality, and leveraging lean tools to address the dynamic requirements of business units
The Business Services Centers’ value proposition initially focused on cost synergies and resource centralization. In recent years, these services have become more and more relevant to the business units through learning and implementing a partnership mindset. This need to improve quality, cost, and service level is common to areas such as IT, Human Resources, Legal, and Finance, among others.
This is the outlook of challenges that the coming years will bring to this sector: ensure the most talented people deliver the best, fastest, most efficient solutions, perfectly adapted to the needs of the business units.
Want to make your services more efficient and agile?
Client results
Learn how to implement it in your organization
How we can help
Reduce Process Variability
Identify critical processes that affect the team performance, define visual standards for critical processes, and create a training and skills matrix evaluation routine.
Eliminate Errors to Improve Quality
Implement an Auto-Quality Matrix to detect quality problems and define tools and processes to avoid producing non-quality information or passing the error to the next task.
Solve Repetitive Problems
Develop a root-cause analysis mindset.
Optimize Talent Management
Implement daily routines to sustain improvements, improve training processes, and implement an agile organization.
Shorten process Lead Times
Improve internal response time by adopting a new paradigm, from resource efficiency to flow efficiency.
Go Digital
Go Digital by combining the toolboxes of automation, digital information, and analytics to exploit the value of data and boost a competitive edge.
Leverage Lean Six Sigma Techniques
Implement Lean Six Sigma Techniques in your strategy to eliminate waste, reduce variation, drive quality, enhance operational performance, and bolster bottom-line results.
Impact
20 to 30%
Average service level increase
30 to 40%
Average operational costs reduction
25 to 40%
Average process lead-time reduction
Do you want to learn more about Lean tools for increasing the efficiency of corporate teams?
Check out our customized training program to develop OTE (Overall Team Efficiency) measurement and improvement skills
Insights
Our Approach
The KAIZEN™ approach begins with an end-to-end analysis. This analysis leads to a customized solution design and implementation plan. The contribution of the teams is critical to the success of any Lean journey. We organize our customers’ teams to break functional silos and develop continuous improvement skills.
We support our clients in implementing the initiative’s plan, ensuring set objectives are met.
Ready to start?
Find out what are the key opportunities in your processes by conducting a diagnosis workshop.
Change Management
Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand.
Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.
Want to get more insights?
We create customized solutions for every business area
Kaizen Institute works directly with the client teams, with a “Hands On” and “Teaching by Doing” approach
Kaizen Institute works directly with the client teams, with a “Hands On” and “Learning by Doing” approach