Business Services

The Business Services Centers’ value proposition initially focused on cost synergies and resource centralization. In recent years, these services have become more and more relevant to the business units through learning and implementing a partnership mindset. This need to improve quality, cost, and service level is common to areas such as IT, Human Resources, Legal, and Finance, among others.

This is the outlook of challenges that the coming years will bring to this sector: ensure the most talented people deliver the best, fastest, most efficient solutions, perfectly adapted to the needs of the business units.

Client results

Learn how to implement it in your organization

Smart Services: Digital Transformation in Shared Centers

Transformation of the Organizational Culture in a Corporate Center

How we can help

Ensure Efficient Teams

Ensure efficient teams in remote work, overcome the challenges of flexible working hours, and select the best and most appropriate technologies that enhance and adapt people to the Future of Work.

Increase added value

Increase the tasks’ added value, expand employees’ skills and develop integrated training, evaluation and reward models to overcome the challenges of Talent Management

Agile Teams

Develop agile teams to allow for the re-organization into business segments and better and faster response. The structured and frequent evaluation of the potential for centralization and outsourcing ensures constant focus on core activities

Create an information flow

Transform the processes to create flow in information, ensuring the highest efficiency of teams, together with reduced Lead Times.

Harness advanced analytics

Harness the power of new technologies to optimize and automate operations while creating disruptive digital experiences. Develop the necessary skills to enable the sustainable growth of an organization

Ensure efficient teams in remote work, overcome the challenges of flexible working hours, and select the best and most appropriate technologies that enhance and adapt people to the Future of Work.

Increase the tasks’ added value, expand employees’ skills and develop integrated training, evaluation and reward models to overcome the challenges of Talent Management

Develop agile teams to allow for the re-organization into business segments and better and faster response. The structured and frequent evaluation of the potential for centralization and outsourcing ensures constant focus on core activities, allowing Business Services to drive value, breakthrough, and challenge the business units.

Transform the processes to create flow of information, ensuring the highest efficiency of teams, together with reduced Lead Times. Then, support the new processes with digital tools and technologies to develop a culture of Operational Excellence.

Harness the power of new technologies to optimize and automate operations while creating disruptive digital experiences. Develop the necessary skills to enable the sustainable growth of an organization with a truly Digital Culture.

Do you want to learn more about KAIZEN™ tools for increasing the efficiency of corporate teams?

Check out our customized training program to develop OTE (Overall Team Efficiency) measurement and improvement skills

Our Approach

Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand. The contribution of the teams is critical to the success of any KAIZEN™ journey. We organize our customers’ teams to break functional silos and develop continuous improvement skills.

Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.

Ready to start?

Find out what are the key opportunities in your processes by conducting a diagnosis workshop.

Change Management

Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand.

Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.

Want to get more insights?

We create customized solutions for every business area

Kaizen Institute works directly with the client teams, ​with a “Hands On” and “Teaching by Doing” approach​