Culture of process-centricity
Support Functions Consulting
Administrative processes designed to move at the speed of the business
Support functions keep organizations running, yet they are often the last to be improved. Slow approvals, redundant handoffs, and poor information flow add up to lead times no one designed, but everyone accepts.
Our support functions consulting applies lean practices to streamline administrative processes across Finance, HR, Legal, and Procurement, reducing lead times and improving the quality of information flow across teams and departments.
When those practices take hold, teams stop working around inefficient processes and start working within ones built for speed, clarity, and consistency – that’s a culture of process-centricity, where support functions move at the pace the business actually needs.
Traditional Approach
Lean Approach
Traditional Approach
Functional organization
Lean Approach
Value stream organization
Traditional Approach
Need more, hire more
Lean Approach
Flow and resource efficiency
Traditional Approach
Speed through automation
Lean Approach
Re-design before automating
Our Solutions
We bring a full range of capabilities to help you streamline your processes, reduce lead times, and improve the quality of information flows.
- Understand organizational processes, how they are connected with customers and suppliers, and set the priorities for optimization.
- Design and implement new processes that create flow and reduce lead times.
- Design and implement the best standards to eliminate variability and waste.
- Implement the optimal way to store information to minimize searching and maximize the user experience.
- Use the latest technology to automate administrative processes to improve productivity and reduce quality issues.
- Optimize the time dedicated to meetings through meeting cascade planning with the elimination of duplicate information and redundant meetings.
- Ensure teams are focused on the value-added activities by isolating the non-value-added tasks.
- Improve flexibility and reduce capacity losses by planning and leveraging on the multi-skilling of the teams.
Talk to an Expert
Get in touch with us and share your business needs to get a tailored consulting or training approach
Impact
30 to 40%
Average operational costs reduction
20 to 30%
Average service level increase
25 to 40%
Average process lead time reduction
Client results
Learn how to implement it in your organization
Insights
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Every industry faces different obstacles
Kaizen Institute works directly with the client teams, with a “Hands On” and “Learning by Doing” approach
Kaizen Institute works directly with the client teams, with a “Hands On” and “Learning by Doing” approach