KAIZEN™ Methodologies to Optimize Retail Operations, Improving Efficiency and Customer Satisfaction
Program Overview
The Kaizen in Retail Operations training covers optimization tools for logistics operations throughout the retail supply chain and improving service and customer care.
Introduction to Total Flow Management Model applied in Retail Market Operations
Analysis and Cost Collection of the entire Logistics Chain
Kobetsu KAIZEN™ for Shortage Reduction
KAIZEN™ Tools for Service Improvement
Daily KAIZEN™
Breakthrough KAIZEN™
KAIZEN™ Tools for Improving Logistics Circuits and Transformation Processes
Process Mapping
Standard Work
Simulation Exercises
Case Studies
Acquire skills to improve stock management and prevent stockouts on shelves and in the logistics chain;
Develop skills using tools that ensure the most efficient fulfillment of planograms;
Master strategies to minimize problems and waste in the replenishment of products in-store;
Know methods to boost sales and improve the customer experience;
Learn techniques to reduce queues, including at the checkout stage, aiming at continuous improvement in the customer experience.
Target Audience
Retail managers and directors, store directors, and others involved in retail operations who are interested in applying Lean principles to optimize efficiency and customer experience.
Want to know more?
Connect with one of our experts to learn about Kaizen in Retail Operations training adjusted to your organization’s needs
Our certification is a testament to your commitment to excellence and continuous improvement. To achieve Kaizen Lean Certification, participants undergo a journey that includes:
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