Kaizen in Public Services Kaizen in Public Services

Kaizen in Public Services

Implementing Continuous Improvement Methodologies in Public Services to Enhance Efficiency and Service Quality

Program Overview

The Kaizen in Public Services training focuses on implementing Continuous Improvement in public institutional entities, such as ministries, municipalities, and courts. It emphasizes improving citizen services and reducing costs by optimizing resource management for more efficient performance.

  • Introduction to the Total Service Management Model in Public Services
  • Process Efficiency

    • Process Mapping
    • Standard Work & Automation
    • Archives and Stock Management
  • Process Variability Reduction
  • Pacing & Pull Planning
  • Improving the Citizen’s Day
  • Simulation Exercises
  • Case Studies

  • Acquire knowledge to develop strategies that reduce waiting times for approvals, resulting in agile responses;
  • Improve the quality of services offered to the community by efficiently addressing prolonged waiting times;
  • Explore practices that expedite processes and minimize variability, ensuring greater predictability in operations;
  • Familiarize yourself with methods that provide greater visibility into ongoing work, facilitating effective monitoring and management;
  • Identify and eliminate waste, promoting more efficient use of resources and increasing productivity levels.
target audience

Target Audience


Directors and managers of public services and professionals involved in administrating and improving processes in government sectors.

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KAIZEN™ Training Certification

Our certification is a testament to your commitment to excellence and continuous improvement. To achieve Kaizen Lean Certification, participants undergo a journey that includes:

In-company training (in-person or online) *

Training:

  • 1 day of 8 hours

Certification:

  • Completion of training sessions
  • Online test assessment
Talk to a specialist
Explore scheduled training

Training:

  • 1 day of 8 hours

Certification:

  • Completion of training sessions
  • Online test assessment
Talk to a specialist
Explore scheduled training

Training:

  • 4 sessions of 2 hours each spread over 1 week (Monday to Thursday)

Certification:

  • Completion of training sessions
  • Online test assessment
Talk to a specialist
Explore scheduled training

* training in these formats is dependent on the number of registered participants