Guide

How to Start a Retail Operations
Transformation Journey

In an increasingly demanding and competitive market, retailers in different areas struggle to find the ideal combination between operational efficiency and service quality. But due to the paradigms inherent in the traditional mentality of the sector, attempts fail, and the optimal balance is not reached.

At Kaizen Institute, we believe that the transformation journey should start at the closest point to the customer and follow a structured and collaborative methodology.

By working on the field together with your team, we will understand the current state of the processes and identify the main gaps and the most impactful gaps that prevent you from achieving your goals. We will then identify the main opportunities to create an end-to-end improvement vision based on disruptive behaviours and define an implementation plan of initiatives based on customised solutions.