Playbook for Efficient and Agile Business Services


The increasing complexity of the business environment requires agile and value-based organizations capable of delivering outstanding and seamless internal customer experiences and cost reductions. To guarantee this, the focus must be placed on improving process  efficiency and productivity at an operational level while ensuring the organization and leadership become more agile and flexible. We gathered the six most impactful initiatives to boost business service performance:

1. Optimize processes

2. Improve first-time quality

3. Adopt a flow improvement model

4. Shift from firefighting problems to root cause analysis

5. Reorganize teams to become more agile and improve the KAIZEN™ Culture

6. Develop digital automated operations

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