Benchmarks & Client Cases

Digital Improvement System Setup


The Challenge


• COVID-19 crisis forces the whole company to work from home

• 90% of daily management routines and improvement workshops were face to face, for more than 150 teams

Root Causes

• All dynamics and processes were designed to work in a physical environment, with low digital intervention

• The teams had strongly rooted routines with supporting physical elements, which seemed hard to replicate in a digital environment

The solution

Digital transformation of the daily management routines:

– Virtual boards based on Excel, PowerBI, Webex & MS Teams

– Virtual training with new methodology that ensured participation of all the trainees, improved virtual knowledge acquisition and the use of virtual dynamics

• Digital transformation of project management routines:

– Virtual mission control room

– Collaborative workshops implementing the strategic vision of the company

– Launch of new projects through paradigm-changing virtual tools

The Results

Transformation of the whole company’s daily routines in just 3 weeks

Lead Time

% Digital Teams

Proportion of digital teams increased by 90%

Industrialisation travail

No. Improvement Ideas during COVID (Feb – May 2020)

466 improvement ideas implemented.

#culture and organisation #improvement projects #digital transformation

See more on Culture & Organisation

Find out more about improving this business area

Get the latest news about Kaizen Institute