Advancing Development & Performance
Bucher Municipal, a division of a global technology group with over 13,000 employees, is a leading manufacturer of vehicles for cleaning and maintaining public spaces. With around 400 employees at its production site and an annual output of 800 to 1,000 units, the company launched a strategic transformation to embed continuous improvement as a sustainable, organization-wide mindset. Recognizing that long-term performance in a competitive industrial environment required more than isolated initiatives, Bucher Municipal set out to drive a cultural shift — one that empowers every employee to contribute to operational excellence in production, quality, and delivery.
Impact of the transformation
The Lean transformation at Bucher Municipal delivered significant improvements, both operationally and culturally:
- +42% increase in productivity
- -35% reduction in quality errors
- -30% reduction in stock scrap
Beyond the numbers, the transformation also had a deep cultural impact. The organization saw clear improvements in on-time delivery and greater process discipline on the shop floor. Cross-functional collaboration and knowledge transfer were significantly strengthened, enabling teams to work more cohesively and share best practices. Employees became more engaged, showing a stronger sense of ownership over performance outcomes. Finally, the successful rollout of Lean routines across multiple assembly lines helped embed a continuous improvement mindset throughout operations.
Building for the long term
Bucher Municipal is now focused on scaling and sustaining the gains. The next phase of the journey is to embed continuous improvement as part of daily work — not as a separate initiative, but as a shared way of thinking, acting, and evolving.
“We want our employees to recognize what adds value — for internal and external customers. To keep improving, sustaining those improvements, and always looking for the next step.” – Andrew Connor, Operations Director
By reinforcing standardization, autonomy, and a problem-solving culture, the company is building a system for long-term operational excellence — powered by people.
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