Podcast
Kaizen Institute
Ela Can | Manager Training & CX Process at KINTO Europe
Available now!
Most process improvement efforts don’t survive the quarter they were launched in. Not because the methodology is wrong, but because the daily habits never follow. In this episode, Ela Can, from KINTO Europe, shares how one of Europe’s leading mobility companies is embedding Kaizen into the way its people actually work. From how managers lead their teams to how customer experience is owned at the process level. A honest conversation about what it takes to make improvement stick inside a large, fast-moving organisation.
Ela Can
Manager Training & CX Process at KINTO Europe
Ela Can is Manager Training & CX Process at KINTO Europe, one of Europe’s leading mobility service companies. With a background spanning manager development and Customer Experience, she has been at the forefront of embedding continuous improvement practices into KINTO’s day-to-day operations. Ela brings a direct, experience-led perspective on what it really takes to build a culture where improvement is not an initiative, it’s how work gets done.
The Kaizen Institute Podcast
The Kaizen Institute Podcast is a platform dedicated to exploring continuous improvement, leadership, and operational excellence through in-depth conversations with industry leaders and experts. Our goal is to inspire change, share best practices, and provide actionable insights that professionals can apply in their organizations.
Each episode features engaging discussions on Kaizen principles, business transformation, lean methodologies, and leadership strategies, making it a must-listen for professionals committed to excellence.