Webinar
The Culture of Impact Series Across Industries
Retail Edition | Online Event
November 11th, 2026
2:00 PM AEDT (Sydney)
4:00 PM NZDT (Auckland)
10:00 AM ICT (Bangkok)
Retail has probably never faced so many competing pressures at once. Margins remain under pressure, customer expectations keep rising, supply chains are still evolving, and AI is reshaping how companies operate, yet organizations are expected to become more productive, more agile, and more profitable. This webinar brings together leading retail executives to explore how they are turning these pressures into performance, through real experience rather than theory.
Join global retail leaders as they share insights, strategies, and real-world examples of how the industry’s top performers are building a culture of impact, from the shop floor to the boardroom.
Retail has probably never faced so many competing pressures at once. Margins remain under pressure, customer expectations keep rising, supply chains are still evolving, and AI is reshaping how companies operate, yet organizations are expected to become more productive, more agile, and more profitable. This webinar brings together leading retail executives to explore how they are turning these pressures into performance, through real experience rather than theory.
Join global retail leaders as they share insights, strategies, and real-world examples of how the industry’s top performers are building a culture of impact, from the shop floor to the boardroom.
Meet the Panelists
In his keynote, “Key Drivers of a High Performance Culture in Retail Organizations,” David will offer a global leadership perspective, sharing lessons from leading large-scale retail transformations and what truly differentiates organizations that execute successfully under pressure.
Javier will explore how leading retailers are responding to growing cost pressures while leveraging AI to improve execution and accelerate transformation. Based on his experience at Tendam, he will share practical insights into standardising operations, enhancing agility, and creating sustainable business value.
Drawing on his experience leading transformation at BIG W, Giles will share how organisations can drive lasting change by engaging and empowering people at every level. He will explore the leadership practices and lessons learned from balancing operational excellence, customer experience, and business agility in a fast-moving retail environment.
Dario will share how leading global organizations leverage Quality Intelligence to strengthen operational excellence and drive sustainable business performance. Drawing on his experience at Pandora, he will explore how data, standardization, and cross-functional collaboration enable better decisions and scalable transformation across complex international operations.
What to Expect
Turning cost pressure into recovered margin through better execution
AI in retail: strategic investment vs. disconnected pilots
Where retail can unlock the greatest performance gains today
Why execution – not strategy alone -separates winners from the rest
Meet our Moderator
Diogo Felisberto
Partner for the APAC Region at Kaizen Institute
Diogo has been with Kaizen Institute since 2011, leading major operational excellence projects across the region — including work with one of Australia’s largest retailers and one of Singapore’s largest agri-business groups. He focuses on operations, logistics, and strategy deployment, helping organizations turn continuous improvement into measurable, lasting results.
