Resiliency and Customer Satisfaction are the main sources of innovation and competitiveness and must be the main drivers for supply chain improvement. It requires a profound understanding of customer requirement to deliver exactly what the customer wants, where it is wanted, when it is wanted, and much faster than the competition.

In an environment of increasing customer expectations, rapidly changing markets with inflation, and volatility in demand, organisations must be prepared and adapt rapidly to this instability and disruption with minimal impact on customer service and cost.

So, the qualities of agility, flexibility, and resiliency (that is the capacity to recover quickly from difficulties), are therefore critical to provide the best customer experience.

A resilient supply chain will react quickly to disruption, with minimal customer service loss, and minimal cost impact for the company. Therefore, we need to make the supply chain more customer-focused, agile and waste-free, and faster to anticipate and recover from instability and disruption.

So, how can we improve and achieve all these targets of a resilient and Lean supply chain?

By implementing end-to-end (E2E) demand-driven agile and Lean concepts and solutions we get optimized for fast customer service, we are able to keep customer service in times of disruption, and we can be recognized as a very strong competitor by our customers because we have fast on-time in-full deliveries, and a Lean cost structure.To achieve all this, we have to master the seven key capabilities, of a Lean resilient supply chain (see graphic) so that a robust “Just-In-Time with Just-In-Case” system can be developed.

end-to-end (E2E) demand-driven

In the coming posts we will elaborate on these crucial capabilities, please stay tuned.

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