Digital improvement system setup

Digital transformation has become one of the greatest challenges and opportunities for companies worldwide. Adapting to new technologies and digitizing operational processes is essential for maintaining competitiveness and efficiency in increasingly dynamic markets.

The COVID-19 pandemic forced many companies to accelerate this process, transitioning in-person operations and interactions to digital platforms. The experience gained during this period highlighted the importance of innovation and the ability to adapt quickly, highlighting how digital transformation can not only ensure business continuity but also generate significant savings and strengthen internal collaboration.

A century of quality and innovation

With a legacy of nearly 130 years of success, the company stands as a true example of dedication, quality, and innovation. These values have shaped its journey for over a century, establishing it as a leader in the beverage market with a presence in more than 60 countries. Its trajectory is the result of hard work across seven generations of entrepreneurs and professionals, and these efforts are reflected in every product delivered to customers.

With around 40 brands and over 50 product varieties, the company is widely recognized for its high-quality products. With a team of more than 2,800 highly qualified professionals, its commitment to operational excellence remains exceptionally strong.

Adapting to the new work environment

The COVID-19 pandemic forced the company to quickly adapt to remote work, as 90% of daily management routines and improvement workshops were conducted in person, involving more than 150 teams.

All company dynamics and processes were initially designed for a physical environment, with limited digital intervention. Teams were used to routines deeply rooted in the use of physical tools, which made it difficult to replicate those practices in a digital setting, creating significant challenges to both adaptation and operational continuity.

Figure 1 – Tools used for improvement and management routines 

Digital transformation

To ensure operational continuity and improve remote management, the company implemented a range of digital tools:

Daily management routines:

• Virtual dashboards: Use of digital dashboards based on Excel, Power BI, Webex, and MS Teams.
• Virtual training: Adoption of a new virtual training methodology that ensured active participation, improved knowledge acquisition, and the use of virtual dynamics.

Figure 2 – Example of a dashboard used in daily meetings

Project management routines:

• Virtual control room: Used for overall project monitoring.
• Collaborative workshops: Designed to implement the company’s strategic vision.
• New project launches: Digital tools were introduced to facilitate a paradigm shift.

Figure 3 – Example of collaborative improvement tools

Results: A transformation in record time

In just three weeks, the company completely transformed its daily management routines, generating annual savings of €560,000 between February and April 2020. The key indicators to highlight are:

• Digital teams: The percentage of digital teams increased by 90%.
• Improvement ideas: During the pandemic, 466 improvement ideas were generated.

Figure 4 – Percentage of digital teams and improvement ideas

The company’s adaptability to adapt and the digital transformation implemented during the pandemic made it possible to ensure business continuity, optimize operations, and achieve significant cost reductions. A strong commitment to excellence, quality, and innovation, combined with the dedication of its teams, was essential to the success of this transition, further reinforcing the company’s leadership position in the market.

We are committed to respecting our clients’ confidentiality. While we have altered or omitted their names, the results are genuine.