Behind the Scenes

Renault Group: On the road to excellence

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Kaizen Institute has been supporting the Renault Group, one of the largest French car manufacturers, in its continuous improvement project since 2019. Today, more than 170 French dealerships are using KAIZEN™ tools in their after-sales services.
Discover the 10-episode series and listen to team and site managers’ testimonials.

  • Episode 1 – Daily KAIZEN™
  • Episode 2 – Upselling
  • Episode 3 – Front-back
  • Episode 4 – Organization of parking lots
  • Episode 5 – Standardization
  • Episode 6 – Quality
  • Episode 7 – The Jockey
  • Episode 8 – Workshop workload planning
  • Episode 9 – Pre-picking
  • Episode 10 – 5S

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