Lean Transformation: Boosting Efficiency in Finance, Services, and Administrative Areas

Session Outline

Lean goes beyond manufacturing – its potential to significantly improve finance and services-based companies and administrative areas is often overlooked. In this session, our expert will present the Kaizen Lean approach to operational excellence in the Finance & Service Industry and Transactional Areas, based on 4 principles:

Process efficiency – reduce process lead time and productivity​;
Team efficiency – develop teams and autonomous leaders​;
Customer focus – improve customer/internal client experience;
​Service innovation – redefine the organization’s structure.

We will also introduce an improvement roadmap for an end-to-end transformation of processes and people and relevant benchmark cases and success stories gathered from our experience over the years.