Video
Behind the Scenes at Phoenix
A Lean Transformation in Action
How Phoenix built a continuous improvement engine
Take a closer look at the day-to-day reality of Phoenix’s Lean transformation in this behind-the-scenes feature. Filmed on-site at their Birmingham depot, this video showcases the human side of improvement — the team members, the culture shift, and the everyday actions that fuel operational excellence.
See how the principles of Daily Kaizen, Mission Control, and Visual Management come to life on the ground.
Results
18% increase in productivity at the Birmingham distribution depot
7-figure financial benefit achieved, through process optimisation and waste reduction
Lean boards, visual KPIs, and standard work systems fully embedded in daily operations
About Phoenix UK
PHOENIX UK Group is a leading healthcare provider specialising in the distribution of medicines, pharmaceutical care, and pharmacy-based primary care services. Through trusted brands such as Rowlands Pharmacy, PHOENIX Healthcare Distribution, Numark, and others, the Group supports over 4,000 community pharmacies and directly manages 484 Rowlands branches. With 13 distribution centres across the UK, PHOENIX delivers over 250 million packs of medicines annually, ensuring a safe, accessible, and cost-effective supply chain. Working in close partnership with the NHS and healthcare professionals, over 5,500 employees support 25 million patients each year—helping people live longer, healthier lives.
A New Kind of Benchmark Visit
Behind the Scenes is a unique format developed by Kaizen Institute to bring you closer to real-world lean transformations — no travel required.
This short, story-driven episode gives you a front-row seat at the Gemba, where operational excellence is built day by day. You’ll hear directly from the teams involved and see the changes in action, as if you were there.
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Success Story
