Benchmark Visit​

Inside Jerónimo Martins’ Grocery Retail Transformation​


September 17th 2025
10h15 – 17h30

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Jerónimo Martins operates leading grocery retail banners across Portugal, Poland, and Colombia, serving millions of customers daily. Through its Continuous Improvement Journey, Jerónimo Martins has launched multiple strategic projects designed to:

Increase operational efficiency​

Improve service levels and customer experience​

Adapt store equipment to support new work methods and enable team efficiency

Empower teams through daily continuous improvement meetings

Build a scalable model for long-term growth​

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Benchmarking one of the world’s leading retailer

Jerónimo Martins operates a diverse portfolio of banners across the food distribution and specialised retail sectors. These brands reflect the Group’s broad presence across different markets.​

This session will focus specifically on initiatives developed in Portugal, offering an insider view into logistics operations and store performance improvements within the Pingo Doce banner. Participants will explore concrete examples of applied continuous improvement methodologies and the measurable results achieved across the Group’s Portuguese logistics hubs and stores.

Empowering People: Building a Culture of Excellence

• Daily routines embedded across teams to promote ownership and accountability.
• Structured team rituals reinforce problem-solving and operational discipline.
• Leadership commitment to operational excellence and front-line empowerment.
• Cross-functional alignment around customer experience and service quality.
• Sustained focus on upskilling and capability building to support transformation.
• A shared mindset of improvement across stores, warehouses, and support functions.

Warehouse Excellence: Streamlining Distribution Operations

• Layout redesign by picking frequency (JIT & STOCK zones).
• Batch picking & U-shaped execution to reduce travel.
• Team planning with AI-driven workload algorithms.
• Inbound & outbound flow balancing using EAN-128
• Route optimization with volumetric forecasting.
• Visual management & standard work for daily control.

Smart Retail Operations: Enabling People, Processes, and Performance

• Daily workload planning based on demand forecasts.
• Standardization of high-effort tasks.
• Production maps to anticipate team workload.
• Use of pagers to optimize customer flow.
• Daily Kaizen routines & visual management for continuous improvement.
• Significant uplift in customer satisfaction, driven by
data-informed improvements to the shopping experience.
• Digital enablers supporting both customer-centric.

Uncover the game-changing solutions

Significant cost reductions in logistics and warehousing

Customer journey improvement 

Boost in productivity across logistics and store operations

Simplification and digitalization of work processes

What will you learn?

How to implement a CI culture

Everyday habits that drive continuous improvement at all levels of the organization.

Transforming complex retail operations

Explore how Jerónimo Martins reengineered its logistics and store operations to optimize its value chain, unlocking scalability, service quality, and efficiency.

How to generate real impact

Combining operational excellence with sustainability goals and outstanding customer service.

Everyday habits that drive continuous improvement at all levels of the organization.

Explore how Jerónimo Martins reengineered its logistics and store operations to optimize its value chain, unlocking scalability, service quality, and efficiency.

Combining operational excellence with sustainability goals and outstanding customer service.

Feedback from recent Benchmark Visits

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Join an exclusive executive session and discover how one of Europe’s leading food retailers is scaling operational excellence across its distribution network and store operations through continuous improvement.